Frequently Asked Questions
- How long are shipping times?
Your products will ship within 1-5 days of your order, and then take the fastest time to reach your doorstep. Each product at Joy-Pods has an estimated delivery time that you can find in the product description.
- What's your return policy?
If for whatever reason, you decide you are not satisfied, you can easily and quickly contact our helpful customer support to get an easy refund. We just ask that you at least give the product a 2 week try and we'll refund you, no questions! So just tell us what went wrong, send along a pic, and we’ll give you your money back in full.
- Can I cancel my order?
Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of these things: donate it, or enjoy it.
- Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.